Exceptional Call Center Services Await You

About Next Phase CX

Next Phase CX is a trusted partner for businesses seeking exceptional inbound and outbound services. We pride ourselves on combining great people, cutting-edge technology, and robust infrastructure to deliver top-notch customer experiences. Our skilled team is equipped to handle a wide range of customer support, sales, and service functions, ensuring that your business runs smoothly and efficiently.

Let us help you achieve your goals with our proven expertise and commitment to excellence.

13

Global

Servicing clients in the UK, US and South Africa

Years Experience

South Africa, a world class BPO destination

South Africa is a top choice for Business Process Outsourcing (BPO) services, offering a unique combination of skilled talent, cost-efficiency, and a favorable time zone for global markets. The country consistently ranks high among BPO destinations thanks to its high English proficiency, strong cultural alignment with Western markets, and excellent infrastructure. More than 250 global firms outsource their services to South Africa including major players in industries like finance, telecommunications, and retail, as well as non-traditional sectors such as legal services and healthcare.

With a focus on quality and innovation, South Africa is the ideal location for companies looking to outsource call center services without compromising on service standards. Choose South Africa and leverage its strengths for your business success.

The South African BPO Value Proposition

1. World Class Infrastructure

2. English Speaking Population

3. Skilled Talent Pool

4. Cost Savings up to 70%

5. High Levels of Agent Empathy

6. Cultural Alignment to English Speaking Markets

7. Neutral Accent

8. Data Protection & Compliance

9. Favorable Time Zone

10. Proven Service Quality Expertise